Halo looks after you, and Jake looks after Halo
When something goes wrong, you want help from someone who already knows your account and won’t pass you along. That’s why Halo exists.
Halo’s promise
- It remembers you: your brand, your plan, what the crew made for you lately, and what you’ve told it before.
- Once Halo hears about a problem, it owns it. It fixes what it can and keeps it until you say it’s solved.
- Your conversation stays open until you say it’s solved. If you go quiet, Halo checks in after 24 hours, again after 72, and then hands it to Jake.
- It tells the truth. If it doesn’t know, it says so, asks Jake and tells you when to expect an answer.
What Halo can do for you right away
- Rerun a bot job that failed.
- Extend a monthly limit once a month when you’re in a busy stretch.
- Resend an email you didn’t get, like a sign-in link or a receipt.
- Pause your subscription for a month, if you ask for it.
What goes to Jake
Refunds, price questions and anything Halo isn’t sure about. Jake gets a written summary of your situation, so you won’t have to explain it twice.
How to reach us
- Signed in: open the chat panel in your dashboard. It’s the fastest way.
- By email: support@astrobotai.io. Replies keep the same thread.
- Want a person from the start? Say so in your first message and Halo brings Jake in.
Halo is an AI concierge, not a person, and it can only see your own account.